Call Centre Desks
Though many of our general office desk ranges will lend themselves to call centre desk applications the “star” format of specialist call centre desk systems, which can also be extended laterally, is a popular and practical choice that works well.
Whether it is for a telemarketing department or a customer care team, the requirements for call centre desking are invariably the same: to shoehorn large numbers into a limited space. However, individuals need to have sufficient workspace and the call centre must give some level of acoustic control. The star configurations of call centre desks successfully create personal space and a degree of privacy without isolation. It is often important for individuals to be able to communicate with colleagues, and with segments of varying shapes and sizes, clusters of call centre desks lend themselves to team working.
Your call centre desks need to be robust enough to take some fairly hard knocks which might be over and above the needs of other departments. The combination of higher numbers and a higher than average staff turnover in this area can mean that your call centre furniture is not always treated with the respect you might like.